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Connect Utility Service - Residential

College Station Utilities business hours are Monday through Friday from 8:00 - 5:00. When requesting your connect date, please select a date that falls on a weekday. Requests for Saturday and Sunday will automatically be scheduled for the preceding Friday or last available working day prior to the weekend. Please allow 24 hours advanced notice to accomodate your request. College Station Utilities cannot guarantee that your services will be connected on your requested date.



The following dates are no longer available to schedule a connect or a disconnect:
Thursday, July 30
Friday, July, 31
Monday, August 3

Utility Customer Service General Information


Account Information











   * Date Must Be Mon-Fri

Homeowner Connection of Service Request Terms

Homeowners are exempt from the initial deposit. After two late payments in twelve months, a deposit of 1 1/2 times the estimated annual average bill will be billed in one installment. If you are billed a deposit, you may enroll in auto pay to have the depsosit waived. Should an auto pay transaction be returned, the deposit will bill in one installment.

Deposit amounts will be evaluated periodically to ensure adequate deposits are collected for each utility account. If an additional deposit is required, it will bill in one installment.

If your utility account is disconnected for non-pay, the deposit amount will be evaluated to ensure an adequate deposit is on the account. If an additional deposit needs to be collected, we will collect the additional deposit before services are restored.

You must agree to these terms in order to continue your connection request.

Tenant Connection of Service Request Terms

Tenants will be billed a deposit of 1 1/2 times the estimated annual average bill on the first months bill in one statement. You are exempt from the intitial deposit by enrolling in auto pay. Should an auto pay transaction be returned, the deposit will bill in one installment.

Deposit amounts will be evaluated periodically to ensure adequate deposits are collected for each utility account. If an additional deposit is required, it will bill in one installment.

If your utility account is disconnected for non-pay, the deposit amount will be evaluated to ensure an adequate deposit is on the account. If an additional deposit needs to be collected, we will collect the additional deposit before services are restored.

Owner Tenant

Yes    No

Yes    No




Utility Bill Bank Draft Information (to waive deposit)

Account Type Checking    Savings


All Fields Marked (*) Are Required


Residential Connect Fees

Electricity $15.00
Water $10.00

The appropriate connect fee will be added to the first utility bill.


Security Deposits

Homeowners are exempt from the intial deposit. After two late payments in twelve months, a deposit of 1 1/2 times the estimated annual average bill will be billed in one installment. If you are billed a deposit, you may enroll in auto pay to have the deposit waived. Should an auto pay transaction be returned, the deposit will bill in one installment.

Tenants will be billed a deposit of 1 1/2 times the estimated annual average bill on the first months bill in one installment. You are exempt from the initial deposit by enrolling in auto pay. Should an auto pay transaction be returned, the deposit will be billed in one installment.

Deposit amounts will be evaluated periodically to ensure adequate deposits are collected for each utility account. If an additonal deposit is required, it will be in one installment.

If your utility account is disconnected for non-pay, the deposit amount will be evaluated to ensure an adequate deposit is on the account. If an additonal deposit needs to be collected, we will collect the addtional deposits befores services are restored.

For questions, please contact a customer service representative at 800/849-6623 or 979/764-3535. You can also email Utility Customer Service.