Connect Utility Service - Residential

College Station Utilities business hours are Monday through Friday from 8 a.m. - 5 p.m. When requesting your connect date, weekends are not available.

Please allow 24 hours advanced notice to accommodate your request.

College Station Utilities cannot guarantee that your services will be connected on your requested date.

Utility Customer Service General Information

Account Information
         
Address to Be Connected:  
 
Apt. Number/Unit Letter (if applicable):
Name of Customer on Bill:  
Requestor's Name:   
Mailing Address for Utility Bill (please include city state and zip code):  
Email Address for Customer on Bill: 
 
Email Address (if different from above):  
Account Contact Phone Number:  
Social Security Number of Customer on Bill:    
Driver's License # of customer on bill:        
Connect Date Requested:   
 
Would you like to authorize someone else to access your account?
If so, please give their name and the LAST 4 digits of their SSN
Name:   SSN:  
Homeowner Connection of Service Request Terms

Homeowners are exempt from the initial deposit. After two late payments in twelve months, a deposit of 1 1/2 times the estimated annual average bill will be billed in one installment. If you are billed a deposit, you may enroll in auto pay to have the depsosit waived. If you would like to enroll in auto pay, you will need to go to epay.cstx.gov and click on ‘Pay CSU Bill’. You will need your utility account number. If you enrolled in e-notification, the email you received should contain your utility account number. Should an auto pay transaction be returned, the deposit will bill in one installment.

Deposit amounts will be evaluated periodically to ensure adequate deposits are collected for each utility account. If an additional deposit is required, it will bill in one installment.

If your utility account is disconnected for non-pay, the deposit amount will be evaluated to ensure an adequate deposit is on the account. If an additional deposit needs to be collected, we will collect the additional deposit before services are restored.

You must agree to these terms in order to continue your connection request.

Tenant Connection of Service Request Terms

Tenants will be billed a deposit of 1 1/2 times the estimated annual average bill on the first months bill in one statement. You are exempt from the intitial deposit by enrolling in auto pay. Should an auto pay transaction be returned, the deposit will bill in one installment.

Deposit amounts will be evaluated periodically to ensure adequate deposits are collected for each utility account. If an additional deposit is required, it will bill in one installment.

If your utility account is disconnected for non-pay, the deposit amount will be evaluated to ensure an adequate deposit is on the account. If an additional deposit needs to be collected, we will collect the additional deposit before services are restored.

 
Would you like your bill by email?
Would you like to participate in WIND WATTS?    

If you do not have a SSN, DL#, or State issued ID,please put zeros in those fields and add your Passport
number and country of origin below.

Additional Comments:

     
       


Residential Connect Fees An Account Creation Fee of $30.00 will be added to the first utility bill.

Security Deposits Homeowners are exempt from the intial deposit.
After two late payments in twelve months, a deposit of 1 1/2 times the estimated annual average bill will be billed in one installment. If you are billed a deposit, you may enroll in auto pay to have the deposit waived. Should an auto pay transaction be returned, the deposit will bill in one installment.

Tenants will be billed a deposit of 1 1/2 times the estimated annual average bill on the first months bill in one installment. You are exempt from the initial deposit by enrolling in auto pay. If you would like to enroll in auto pay, you will need to go to epay.cstx.gov and click on ‘Pay CSU Bill’. You will need your utility account number. If you enrolled in e-notification, the email you received should contain your utility account number. Should an auto pay transaction be returned, the deposit will be billed in one installment.

Deposit amounts will be evaluated periodically to ensure adequate deposits are collected for each utility account. If an additional deposit is required, it will be in one installment.

If your utility account is disconnected for non-pay, the deposit amount will be evaluated to ensure an adequate deposit is on the account. If an additional deposit needs to be collected, we will collect the additional deposits before services are restored.

For questions, please contact a customer service representative at 800-849-6623 or 979-764-3535.

You can also email Utility Customer Service.


Disclosure
The Texas Utilities Code, Chapter 182, provides that a customer may request that personal information (address, phone number, or social security number) and any information relating to the volume or units of utility usage, including amounts billed to or collected from, is kept confidential.  By requesting utility service, you affirm you wish to keep all information confidential.